During a flood
Here’s some advice on what you can do to protect yourself and your property in the event flooding does occur.

Follow the Plan
Flooding can strike unexpectedly, making it crucial to be prepared. Our comprehensive guide offers valuable prevention tips, emergency contact numbers, and essential insurance information. Equip yourself with the knowledge to act swiftly and effectively in the face of flooding.

Follow the Plan
Follow the Plan you made in preparation, focusing on practical
steps can help to keep people calm. Stay updated with local flood warnings and remain indoors where possible.

Flood Protection
Always put in place any flood protection equipment you have as
soon as possible, don’t wait until the floodwater is actually in sight. Act early to allow more time to prepare safely.

Family Members
Move family, pets and irreplaceable items such as photos, films or treasured mementos to an upper floor or highest place, and check on vulnerable neighbours, friends or relatives.
Further Flood Advice
Stay tuned in to TV/ local radio station and check social media, as additional information and advice may be announced by any or all of these methods.
Turn Off
Be prepared to turn off gas,
electricity and water supplies if it
is safe to do so. This can help
reduce the risk of damage, fire or
injury during flooding.
Evacuation Advice
Follow the advice of emergency services and local authorities.
If instructed to evacuate, leave
quickly but calmly and take your
Grab Bag with you.
Local Council
Your local council’s emergency planning team will have set up evacuation centres, where free food and bedding is provided.
Contact your insurer(s)
Contact your insurer(s) as soon as possible – most of them have 24-hour emergency help lines. If you rent your property, then contact the landlord as soon as practicable.
Call 999 if anyone is in immediate danger. More on help during a flood can be found here Government Advice

Floodwater
Always stay out of floodwater unless absolutely unavoidable – 6in (15cm) of flowing water is enough to sweep an adult off their feet.

Explore Our Flood Advice
Discover essential tips and guidance to protect your home and loved ones from flooding.
FAQs
Here are some common questions regarding flood preparation and how to respond effectively.
Flood preparation involves assessing your risk and creating a plan. This includes securing your property and having an emergency kit ready. Staying informed about weather updates is crucial.
In the event of a flood, move to higher ground immediately. Avoid walking or driving through floodwaters. Follow local authorities' instructions for evacuation and safety.
Your flood plan should include an emergency contact list, evacuation routes, and a supply kit. Ensure all family members are familiar with the plan. Regularly review and update your preparations.
Local emergency services can provide assistance during floods. Additionally, community organisations often offer resources and support. Check local government websites for further information.
Stay updated through weather apps, local news, and social media. Sign up for alerts from your local authorities. Having a battery-operated radio can also be helpful during power outages.
Still have questions?
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