During a flood

Here’s some advice on what you can do to protect yourself and your property in the event flooding does occur.

Follow the Plan

Flooding can strike unexpectedly, making it crucial to be prepared. Our comprehensive guide offers valuable prevention tips, emergency contact numbers, and essential insurance information. Equip yourself with the knowledge to act swiftly and effectively in the face of flooding.

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Follow the Plan

Follow the Plan you made in preparation, focusing on practical
steps can help to keep people calm. Stay updated with local flood warnings and remain indoors where possible.

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Flood Protection

Always put in place any flood protection equipment you have as
soon as possible, don’t wait until the floodwater is actually in sight. Act early to allow more time to prepare safely.

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Family Members

Move family, pets and irreplaceable items such as photos, films or treasured mementos to an upper floor or highest place, and check on vulnerable neighbours, friends or relatives.

Support

Further Flood Advice

Stay tuned in to TV/ local radio station and check social media, as additional information and advice may be announced by any or all of these methods.

Turn Off

Be prepared to turn off gas,
electricity and water supplies if it
is safe to do so. This can help
reduce the risk of damage, fire or
injury during flooding.

Evacuation Advice

Follow the advice of emergency services and local authorities.
If instructed to evacuate, leave
quickly but calmly and take your
Grab Bag with you.

Local Council

Your local council’s emergency planning team will have set up evacuation centres, where free food and bedding is provided.

Contact your insurer(s)

Contact your insurer(s) as soon as possible – most of them have 24-hour emergency help lines. If you rent your property, then contact the landlord as soon as practicable.

Call 999 if anyone is in immediate danger. More on help during a flood can be found here Government Advice

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Floodwater

Always stay out of floodwater unless absolutely unavoidable – 6in (15cm) of flowing water is enough to sweep an adult off their feet.

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Explore Our Flood Advice

Discover essential tips and guidance to protect your home and loved ones from flooding.

FAQs

Here are some common questions regarding flood preparation and how to respond effectively.

What is flood preparation?

Flood preparation involves assessing your risk and creating a plan. This includes securing your property and having an emergency kit ready. Staying informed about weather updates is crucial.

How to respond?

In the event of a flood, move to higher ground immediately. Avoid walking or driving through floodwaters. Follow local authorities' instructions for evacuation and safety.

What to include?

Your flood plan should include an emergency contact list, evacuation routes, and a supply kit. Ensure all family members are familiar with the plan. Regularly review and update your preparations.

Where to find help?

Local emergency services can provide assistance during floods. Additionally, community organisations often offer resources and support. Check local government websites for further information.

How to stay informed?

Stay updated through weather apps, local news, and social media. Sign up for alerts from your local authorities. Having a battery-operated radio can also be helpful during power outages.

Still have questions?

We're here to help you with your concerns.